Microsoft Dynamics 365 is an integrated, data-driven software solution that helps manufacturers shorten and optimise their sales cycle.
Customers expect to be delighted by the levels of service they receive from brands, acording to Freshworks.
Because a cloud-based PBX system uses the internet to make calls, it doesn’t require nearly as much hardware as a traditional phone system.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Altron believes its FinTech ACS Smart Kiosk will become an essential card issuance device that addresses the fast-changing needs of consumers.
ITWeb CX Summit Executive Dinner
The essence of gamification is to manipulate user behaviour and achieve the desired result in terms of adoption of non-game applications and processes.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Solution House Software's My Incident Desk comes pre-configured with over 2 000 service categories from which city management can pick to manage in a specific precinct or area.
By managing a few aspects more strategically, companies can quickly see positive difference in their e-mail campaign results, says Everlytic MD JD Engelbrecht.
The first cohort of digitally-skilled youth graduate as part of the Cape Town-based incubator’s digital training and mentoring programme.
Freshworks webinar on omnichannel CX will outline the changing customer experience trends.
The business process outsourcing company names Tammy Chetty as managing director of its South African operations.