Spatially-visualised data provides a level of granularity that hasn’t been possible with standard data analysis techniques.
Begin with seeing what your customers are talking about, says Axiz. What are their ambitions around cloud, digital consumption and managed services?
The proposed multibillion-dollar deal failed to garner support at the Five9 shareholder meeting held yesterday.
The subsidiary’s Business Process Outsourcing and Customer Experience Technology business has been acquired by iSON Xperiences.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company reported a 16.9% increase in revenue for the six-month period ended 30 June 2021.
ITWeb CX Summit Executive Dinner
The bank says its successful digital strategy led to a strong set of interim results, with group headline earnings up 513% to R3.9 billion.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The rapid push towards online channels over the past 18 months have shown brands the benefits that continuous customer engagement can have.
By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.
To ensure a better communication ecosystem built on trust and safety, VL Telecom is partnering with Truecaller for its Verified Business Caller ID solution.
Solutions on display will highlight the composability of the Avaya OneCloud platform and its ability to deliver 'total experiences' for customers and employees.
Eliminating passwords and replacing them with more secure and user-friendly solutions is critical, says Entersekt’s Christian Ali.