Marketers have had to re-evaluate the way in which they engage with their internal audience – the company’s employees.
A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.
The US-based business and financial technology firm agrees to buy e-mail marketing solutions provider Mailchimp in a deal valued at $12 billion.
The number of cases of alleged corruption reported through the National Anti-Corruption Hotline peaked between April and June.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The provincial health department’s Mpilo app garners over 61 000 users, as the department accelerates mobile tech use to improve healthcare services.
ITWeb CX Summit Executive Dinner
Airtel’s CX director to speak at the ITWeb CX Summit on 21 October.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cellfind assists companies in the set-up of their WhatsApp Business API and other WhatsApp integrations.
Freshdesk Messaging allows organisations to manage multiple WhatsApp numbers, along with other digital channels in a single workspace.
Meeting POPIA requirements requires a re-engineering of business processes, continued vigilance and ongoing audit, says Proceed Group.
Companies that pay attention to user experience will have less staff turnover and find it easier to attract better talent, says Cor Winkler Prins, CEO of 4me.
Resellers are still relevant in the cloud era, says Sage's PJ Bishop.