Cloud contact centre solutions are the right step to accelerate and scale your business growth.
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
Companies need to increase the drive towards digital first call resolution and consistent customer experience improvement.
Cloud computing enables teams to work as if they were all in the same place, irrespective of where individual agents and managers are located.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses can no longer rely on traditional methods to build up and sustain customer loyalty, like points-based reward programmes, coupons and discounts, says LoyaltyPlus.
ITWeb CX Summit Executive Dinner
A ticketing system enables tracking of the query and provides visibility into the route that the ticket takes on its journey to resolution, says Barry Venter, CEO of Nashua.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
With this expanded availability, the company is providing local organisations with digital capabilities that better connect customers and employees across any touchpoint, modality, device and channel.
Find the solution that offers outstanding customer service and provides your customers and employees with the best tools and dialogue function.
Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
The company was named a Customers' Choice in the March 2021 Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools report.
Zensar’s work with Adobe helps strengthen its end-to-end customer experience and digital marketing capabilities.
Customers who purchase goods from you but do so without opting-in to your mailing list are a missed opportunity.