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Capitec’s digital investments sweeten interim results

The bank says its successful digital strategy led to a strong set of interim results, with group headline earnings up 513% to R3.9 billion.

Samuel Mungadze

Customer loyalty

Reimagining customer loyalty in a digital world

The rapid push towards online channels over the past 18 months have shown brands the benefits that continuous customer engagement can have.

Tax authorities use AI to obtain 360-degree insights into taxpayers

By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.

VL Telecom announces partnership with Truecaller Verified Business Caller ID solution

To ensure a better communication ecosystem built on trust and safety, VL Telecom is partnering with Truecaller for its Verified Business Caller ID solution.

Avaya to demonstrate composable solutions enabling experiences that matter at GITEX 2021

Solutions on display will highlight the composability of the Avaya OneCloud platform and its ability to deliver 'total experiences' for customers and employees.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Entersekt enables FIDO authentication for improved security, user experience, customer choice

Eliminating passwords and replacing them with more secure and user-friendly solutions is critical, says Entersekt’s Christian Ali.

24 - 24 July 2026

ITWeb CX Summit Executive Dinner

BPO deal aims to create 900 new jobs in Durban

The contract to help service T-Mobile-owned firm Metro’s client base from SA will provide 900 call centre and supporting jobs in the city.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Altron Managed Solutions

Marketing and COVID-19

Marketers have had to re-evaluate the way in which they engage with their internal audience – the company’s employees.

Altron Managed Solutions

Customer experience

Best practice in customer experience demands right mix of technologies

A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.

Nuance Communications

Intuit buys Mailchimp in $12bn acquisition

The US-based business and financial technology firm agrees to buy e-mail marketing solutions provider Mailchimp in a deal valued at $12 billion.

National Anti-Corruption Hotline

Anti-corruption hotline attracts more whistle-blowers

The number of cases of alleged corruption reported through the National Anti-Corruption Hotline peaked between April and June.

Gauteng Department of Health

Gauteng healthcare app brings services to residents’ fingertips

The provincial health department’s Mpilo app garners over 61 000 users, as the department accelerates mobile tech use to improve healthcare services.

Simnikiwe Mzekandaba

Veronica Onoja-Babayemi

Omni-channel CX is non-negotiable

Airtel’s CX director to speak at the ITWeb CX Summit on 21 October.

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