Quality Connect’s Maestro platform is a contact centre suite that helps you manage omnichannel interactions with your customers.
Quality Connect is a South African-based digital technology provider specialising in contact centre, telecommunications and customer engagement solutions.
Dimension Data uses technology to help LRA improve its customer service delivery.
The Facebook-owned app vows to defend the popular messaging platform from abuse, insisting GovChat has repeatedly refused to comply with its terms of service.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The bank’s custom-built IT platform enables customers to access services and switch seamlessly across complementary channels.
ITWeb CX Summit Executive Dinner
The Competition Tribunal deals Facebook-owned WhatsApp a blow, restricting it from removing the official citizen engagement platform for government from the messaging app.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
South Africa’s telcos struggled to provide meaningful customer service under lockdown, with Rain and Telkom ranked as the worst performers, says BrandsEye.
CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.
As a solutions partner on SYSPRO’s PartnerUP Program, ISB Optimus is able to collaborate with its clients throughout their digital transformation journeys.
The customer success manager must be the "go-to" person for clients, building trust through integrity and good, pro-active, accurate communication.
InterSystems' managed service will handle the performance, security, availability and operations of a customer’s InterSystems environment deployed in the AWS infrastructure.
The company continues to realise cost savings from telecommuting arrangements and cost reductions in its physical footprint.