Freshdesk Messaging allows organisations to manage multiple WhatsApp numbers, along with other digital channels in a single workspace.
Meeting POPIA requirements requires a re-engineering of business processes, continued vigilance and ongoing audit, says Proceed Group.
Companies that pay attention to user experience will have less staff turnover and find it easier to attract better talent, says Cor Winkler Prins, CEO of 4me.
Resellers are still relevant in the cloud era, says Sage's PJ Bishop.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A new report charts Africa's rise as a business process outsourcing sector juggernaut, showing contact centre salaries on the continent as “highly” competitive.
ITWeb CX Summit Executive Dinner
The bank introduces cardless withdrawals, simplified cellphone banking and a digital conversational chatbot assistant called Enbi.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.
The department tells Parliament that an online appointment system is in the works, as part of the intervention strategies to reduce long queues at its branches.
Simply implementing a slew of digital technologies will not transform any organisation, and they will end up being disappointed with the results.
The Journey digital trusted identity platform, integrated with Avaya OneCloud CCaaS offerings, enables enterprises to interact and transact with customers securely.
Apart from logistics, there are myriad use cases for almost every other industry, so if you are not using location intelligence, are you even relevant?
GovChat and the South African Women in ICT Forum reveal gender-based violence and cyber bullying spiked in August, as SA marked Women’s Month.