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Cape Town’s Ombud rolls out SMS-based information line

The city’s residents can use the SMS service for general queries and to get advice on how to lodge complaints.

Bellville businesses

Study: The impact of COVID-19 on SA’s Bellville businesses

Only 15% of business owners and managers interviewed said the South African government’s lockdown regulations did not impact their business negatively.

UBU International

Synthesis Software Technologies

The case for customer success management

A customer success manager’s primary role is to act as the glue that holds everything together when the business starts expanding, enabling further growth.

Sybrin SA appoints Cameo Mbowane as head of client engagement

In his new role, Cameo Mbowane will work closely with Sybrin SA CEO Karabo Moloko, to drive business growth across various markets.

Altron Managed Solutions

A future focus on forecourts

In countries like Japan, the petrol hoses fall from the ceiling, leaving more space on the forecourt – which could mean faster service to more customers.

Altron Managed Solutions

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Loyalty programmes key to touch-free generation

Companies must redefine loyalty programmes, advertise and enforce their value in order to entrench their brands, says LoyaltyPlus.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Zensar wins at 11th Annual Aegis Graham Bell Awards

Zensar’s The Vinci won in the AI Powered Innovation for Enterprise category.

Zensar Technologies

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Voice-based artificial intelligence

Voice-based artificial intelligence for SA

Pangea Communication introduces voicebots, which solve routine issues with clients, saving time and giving operators capacity to deal with more complex requests.

Pangea Communications

Customer expectations soar, loyalty drops

Omnichannel and AI are coming to the fore as enablers of customer experience, according to Freshworks.

Report: State of Conversation 2021

How leading brands leverage the voice of the customer to accelerate their growth.

Talkwalker Sarl

The CRM Team, Simple join forces

The alliance is a natural fit between two Microsoft partners focused on transforming the customer experience through technology.

Comstor secures Cisco Customer Experience Specialisation

Software and subscription-based models have staked their claim as the de facto tools to enable and facilitate digital transformation.

Westcon-Comstor

eBook: The new CX mandate

Insights and predictions of 1 500 customer service leaders.

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