Argility Technology Group solves problem of queue busting and gathering clean data

Argility’s UCapture makes customer onboarding, market surveys and other data capturing simple, by allowing customers to add and confirm their own personal information.

Argility

3:20

Standard Bank

Aug 19, 2021

Standard Bank adds branch outlets in Pick n Pay stores

Despite the heightened shift to digital, Standard Bank plans to deploy in-store branches in select Pick n Pay stores in Gauteng and Western Cape.

Embrace ERP drives immediate business value for Powertrain Truck Spares

Powertrain implemented the Embrace business management solution, which met the company's complex industry-specific and business requirements out of the box.

Shoprite Group launches new digital business unit

The retailer unveils ShopriteX, which combines data science, tech and innovation with its operational strength to provide enhanced customer experiences.

Staff Writer

4:00

Seamless customer experience

Aug 18, 2021

Digital communications driving seamless, great customer experience powered by true omni-channel

Driving a seamless customer experience is underpinned by giving customers choice in how they prefer to engage, says Preetha Maharaj, MD of JumpStart Interactive Intelligence.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:50

LoyaltyPlus

Aug 18, 2021

LoyaltyPlus signs Drukair to its cloud-based loyalty solution

The national airline of the Kingdom of Bhutan has chosen LoyaltyPlus to continue its loyalty services through migration to a new passenger services solutions provider.

LoyaltyPlus

24 - 24 July 2026

ITWeb CX Summit Executive Dinner

2:20

Microsoft Azure Communication Services

Aug 18, 2021

Avaya, Microsoft collaborate

The companies have announced the integration of Microsoft Azure Communication Services with Avaya OneCloud CPaaS.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

5:30

GBS World

Aug 17, 2021

BPO sector can now tap into global online marketplace

New global online marketplace GBS World becomes available to connect global business buyers and service providers across 12 categories in 70 countries on six continents.

Platform economy takes centre stage in Africa’s banking sector

The pandemic forced banks to aggressively reposition their business models, reshaping how customers are served, says Standard Bank

Sibahle Malinga

3:30

Digital-first strategy

Aug 16, 2021

Digital-first strategy key to revolutionising CX

Customer preferences are shifting towards brands that offer experiences that are deeply personalised and proactive, says Vishal Chopra, head of marketing for APAC and MEA at Freshworks.

Freshworks

2:40

South African Social Security Agency

Aug 13, 2021

R350 grant application volumes spike to five million

The South African Social Security Agency reveals it’s already received over five million complete applications for the COVID-19 Social Relief of Distress grant.

ITWeb announces CX Summit 2021

CX is a competitive differentiator that no business can afford to ignore.

300 job opportunities as Webhelp sets up Durban office

Paris-headquartered Webhelp sets up operations in KwaZulu-Natal, creating 300 employment opportunities for job-seekers in the business process outsourcing sector.

Staff Writer

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