Consumer-led promotions that do not require interpersonal contact are the key to helping brands survive and thrive in a post-pandemic world, says Jaco Saunders, commercial director at MACmobile.

MACmobile

2:40

GEPF

Mar 1, 2021

Pension fund’s self-service app, Web portal off to bumpy start

Despite moving with the technological times, the Government Employees Pension Fund’s online self-service system and app were inaccessible soon after launch.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

4:00

Kevin Kemp

Mar 1, 2021

Three key things about mainframe access

A mainframe survey run by Micro Focus and ITWeb revealed 93% of respondents are concerned about high levels of user frustration owing to lack of operational efficiency.

Micro Focus

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

2:50

Patrick Ashton

Mar 1, 2021

Intelligent automation provides opportunities for customer-centricity in insurance

For insurers, part of IA sees intelligence injected into those business processes that focus on critical decisioning points such as underwriting and claims, says Patrick Ashton, managing executive at SilverBridge Holdings.

SilverBridge, an Alula company

01:53

Verint

Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:50

Business process outsourcing

Feb 26, 2021

A shot for youth to enter BPO sector as training opens

Cape Town opens applications for the next cohort of young people to receive training in order to join the business process outsourcing sector.

The emergence of a slew of new business models

The recovery from the pandemic uncertainty, confusion and disruption will prompt tech changes that will assist organisations to rebuild for a more optimistic future.

Paul Stuttard