Technology and seamless customer service remain at the heart of the business, says 1Stream.
The future of banking is driven by consumer expectations, new business models and technology advancements.
The fast food restaurant chain unveils a WhatsApp-based chat-ordering platform to allow customers to place orders.
The sectional title development has streamlined the provision of maintenance services to the 800 homes in the village by implementing the Sage CRM software.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng Department of Education begins phase one of the online admissions for the 2022 academic year, completing over 17 000 grade eight applications in the first few hours.
ITWeb CX Summit Executive Dinner
Effective 1 September, Cornelia van Heerden joins MTN as chief: customer service operations.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The agency accepts GovChat and Facebook Messenger applications for the COVID-19 special grant after heavy web traffic slows down the process.
Intelligent virtual assistants deliver an intuitive, automated and consistent experience to digital self-service customer service channels
The South African National Parks will stop accepting cash across 12 of its parks from 1 September.
Minister Lindiwe Zulu confirms the South African Social Security Agency will open online applications for government’s special COVID-19 grant on 6 August.
The platform adds value to your customers with automated templates that can send appointment reminders, verification codes, order confirmations and shipping or delivery alerts.
RE:SOLVE sessions will address trending topics such as contactless customer service with AI chatbots and getting started with messaging apps.