Marketing automation helps companies keep track of every campaign and every marketing channel from a single hub.
One of the key challenges of FMCG companies is in having visibility across a complex, global supply chain.
The CRM Team is committed to an agile delivery methodology, so it actioned ideas rapidly, delivering a working initial redesigned lead management process at D2C in six weeks.
The Unemployment Insurance Fund in the North West readies to deploy an ICT-equipped bus to provide services to citizens in remote areas.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Improving customer authentication and fraud prevention.
ITWeb CX Summit Executive Dinner
The LoyaltyPlus Frequent Freighter solution gives airlines the ability to incentivise and engage with cargo agents and freight forwarders.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The big-four bank’s digital wallet is now available at about 50 000 access points in SA, boosted by spaza shops and informal market partnerships.
For banks specifically, data helps identify new business opportunities as well as retain customers and acquire new ones, says Bernard Van Niekerk, MD at RadixTrie.
The buyer/tenant of the future wants convenience, access to advanced insights and real value.
The big-four bank enables insurance cover and claims capability via its WhatsApp-based chatbot.
While customers prefer to bank digitally, they still crave a human connection when it matters, a global banking survey finds.
Princess Bulelwa Andries has been appointed as business development manager within Adapt IT’s Education Division.