The Future Disrupted report found that a clear value proposition and engaging with established service providers can make a solid difference to a CX strategy that stays secure, compliant, agile and relevant.
KLAS Research honours InterSystems TrakCare and HealthShare Unified Care Record for exceptional work and customer satisfaction.
There are numerous reasons why so few shoppers receive meaningful referrals, but perhaps the single biggest one comes down to personalisation, says SAP.
With most DIY tools and platforms, there’s no simple way for non-developers to collaborate with developers on a project.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Unlike a traditional business phone system, a hosted PBX telephone system doesn’t require the purchase of any hardware or servers or an IT team to maintain it.
ITWeb CX Summit Executive Dinner
In NTT’s Future Disrupted report, experts look at the risks that will likely rise up in 2021, and offer best practice advice on how to find opportunity in the obstacles.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company received two silver awards, and won the Customer Service Department of the Year – Consumer Products & Services.
The platform is designed for multi-tenancy, enabling visibility of all data through a single, Web-based control centre.
Before making a purchase, 49% of consumers who have Internet access want to visit a company’s Web site.
Customer expectations have evolved over the past several months as they expect more digital enablement from their service providers, says Ian McAlister, GM at CRS Technologies.
GovChat welcomes the Competition Tribunal’s interim order that prevents its off-boarding from Facebook-owned WhatsApp’s business platform.
Customer success is about retaining loyal customers, giving them value from Nexio's offerings and helping them to be as successful as possible, says Dudley Stevens, customer success manager at Nexio.