To evaluate an IT service management solution, companies should weigh its cost, flexibility, scalability and time to value, says Susan Van Zyl, head of sales and marketing, JMR Software.
The state-owned company says it has embarked on a digital journey to increase its availability and accessibility to customers.
The health department reveals citizens will be able to self-schedule their COVID-19 vaccination appointments and register via their preferred language.
Both companies and customers benefit when firms are POPIA compliant and secure permission to contact customers, as this ensures a target of willing clients.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
US-based customer relationship management solutions giant Salesforce completes the purchase of Slack Technologies.
ITWeb CX Summit Executive Dinner
Telviva Omni brings formerly disparate channels back together and glues them into a seamless, single view, says Rob Lith, chief commercial officer at Telviva.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Isolating the proper implementation of POPIA to one or two areas exposes a company to risk of penalty.
An effective employee is not a seen employee, but instead, someone with the right tools and channels at their disposal to be productive, says Dimension Data.
While some business process outsourcing operations relied on work-from-home solutions in the aftermath of the violence, others were severely impacted.
Branch transformation enables an omnichannel experience. Customers can start a transaction using the app on their device and complete it at the branch without having to wait in a queue.
The acquisition is expected to enhance Zoom’s enterprise presence and accelerate its growth by adding the $24 billion contact centre market.
The Independent Electoral Commission rolls out an online voter registration portal, as it gears up for the upcoming local government elections.