Building digital trust with stakeholders is no mean feat for enterprise-level organisations facing increasingly complex technological disruptions.
The wholesale switch to doing business remotely put the focus on aspects of digital channels that, until now, companies possibly weren’t even thinking about, says Karl Fischer, CMO, DVT.
Artificial intelligence is impacting customer choices, using the knowledge of previous purchases, searched products and online browsing habits to provide a personalised feel.
Delivered using a no-code rapid application builder based on the Incident Desk framework, the new service allows customers to build their own service management solutions and smartphone apps.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cross-country passenger bus services are moving to locally hosted, international cloud providers to improve customer service and keep potential disruptors at bay.
ITWeb CX Summit Executive Dinner
Successful people build relationships, especially in sales, yet the power of communication for sales is often overlooked, says Tarsus Distribution's Thabang Molapisi.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Consumers are seeking greater personal control and financial empowerment in their banking activities, and are using multiple banks to achieve this.
In addition to being safer from a viral transmission perspective, contactless payment is also faster, says Andrew Dawson, Managing Director of MACmobile.
Freshworks analysed over 107 million customer support interactions and found that speed is the number one factor influencing customer satisfaction.
The Stash investment app reaches a customer base of 100 000 users and gets global recognition at the 2021 Digital CX Awards.
The local financial services group wants to enable its digital communication with clients by using conversational artificial intelligence solutions.
The companies have partnered to improve the banking customer experience with digital banking solutions.