The bot can clear decoder errors, check balances, reconnect products, make payments, manage holiday access and change viewing packages.
With more contact points than ever before, businesses need to ensure a smooth omnichannel experience.
The primary aims of complaints management are twofold: to assist the customer and to ultimately benefit the business by identifying areas for improvement.
CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
An omnichannel approach is premised on synchronicity across all the channels that are being used, says Kelvin Brown, director of AnD Communications.
ITWeb CX Summit Executive Dinner
The Western Cape government makes it possible for residents to access data concerning vaccination registration via an online public-facing dashboard.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The health department’s Dr Nicholas Crisp admits to system issues with government’s online registration portal for the COVID-19 vaccine.
TymeBank works with Sourcing, implementing a remote monitoring solution to identify issues and remediate these before a customer realises there is a problem.
It's not too late to read and understand the rules around the Protection of Personal Information Act and how it applies to contact centres.
Big insurance providers have been challenged by the pandemic. Digital enables them to adapt quickly and better meet client needs.
A recent CallMiner/ITWeb survey examined if SA contact centres use analytics to understand how their customers really feel.
Citizens 60 years and above can now self-register to be vaccinated by calling the COVID-19 toll-free hotline, says the national health department.