Make constant use of your unique selling points and demonstrate them in your social media posts, videos, articles and product copy.
Some seniors vent on social media as government’s online COVID-19 vaccine registration portal fails to deliver registration SMSes, as promised.
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The controversial River Club Development, expected to unlock economic opportunities for South Africa, will be the new home of Amazon and other commercial properties.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
First National Bank rolls out MyProfile and Business Profile, to make it easier for individual and business customers to update their personal information with the bank.
ITWeb CX Summit Executive Dinner
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Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cloud contact centre solutions are the right step to accelerate and scale your business growth.
Society 5.0 sparks a dramatic societal shift − a vision of the future that hinges on digitalisation, human-centred artificial intelligence and trusted sharing of data.
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
Companies need to increase the drive towards digital first call resolution and consistent customer experience improvement.
Cloud computing enables teams to work as if they were all in the same place, irrespective of where individual agents and managers are located.
Businesses can no longer rely on traditional methods to build up and sustain customer loyalty, like points-based reward programmes, coupons and discounts, says LoyaltyPlus.