The taxman implements remedial actions, including a toll-free number, to assist taxpayers still experiencing issues due to the Adobe Flash Player termination.
Business owners should pay close attention to trends that now define loyalty and loyalty-based programmes, says LoyaltyPlus.
The city appeals to customers to make the switch to e-billing, amid the second wave spike in COVID-19 infections.
GovChat’s removal from Facebook-owned WhatsApp would materially prejudice the citizen engagement platform’s entire existence, says CEO Eldrid Jordaan.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Using deep linking, AppsFlyer points out it will enhance user engagement in the Nedbank Money app, Money App Lite and Avo by Nedbank app.
ITWeb CX Summit Executive Dinner
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer demands.
Incorporating the right technology is key in the process of optimising the productivity of your contact centre.
Thanks to Transaction Junction, the entire POS system is connected, meaning all payments are facilitated by the PIN entry device on the front counter.
The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.
The acquisition of Altitude means a greater penetration in the Iberian and Latin American market for the Canadian Enghouse.
Salespeople must look at upskilling themselves in the current environment to thrive in the future business landscape, says Louise Robinson, sales director of CG Consulting.