PROLICY-D defines the product life cycle and the need for an ingrained design thinking led holistic product development approach.
Air Senegal, the fast-growing West African long-haul and regional airline, launches its Teranga Frequent Flyer Programme in partnership with LoyaltyPlus.
Customers gave Laserfiche a 4.8 average overall rating out of 5.0 in the CSP market, based on 158 ratings over 12 months, making it the leader in its market.
Loyalty is built on repeatedly delivering a good customer experience, which is why digitisation is so important.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The implementation of contact centre solutions for remote work has become essential to improve the ROI of operations and enhance customer satisfaction and loyalty.
ITWeb CX Summit Executive Dinner
Alcatel-Lucent Enterprise invests extensively in Africa, a high-growth region for the vendor and a crucial element in its development plan.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The certification of Communications Center was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.
Listening with empathy will let companies provide products, services and – most importantly – experiences that genuinely serve customers' needs.
The company will start offering additional and enhanced IOT solutions to its IOT customers in the Netherlands using the platform of IoT.nxt.
The Avaya OneCloud CCaaS solution is complemented by a range of apps designed to address critical needs in the patient journey, creating a connected patient experience from appointment to post-care.
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
While loyalty is always important, in 2020, as markets feel the pressure of COVID-19, it is even more critical to business continuity, says LoyaltyPlus.