The Cape Town-based start-up partners with the UK firm to create a global loyalty company under the Yoyo brand.
With the Membership Rewards Card, American Express will convert points to cash, putting money back in the hands of existing individual and business American Express Cardmembers.
The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.
The South African Post Office’s e-commerce platform is set to launch in the next few months, as it aims to expand its role in the online retail space.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
What began as a junior developer’s interest in mobile app development, 1-grid invested in to develop and launch a mobile app to enhance customer experience and convenience.
ITWeb CX Summit Executive Dinner
A survival guide for customer experience leaders.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
While 1-grid has a digital presence on Google, Facebook, Instagram and Twitter, it noticed the majority of its online reviews stem from Hellopeter.
Businesses are battling with buy-in to fix CX because ROI isn’t understood, says Yugeshree Frylinck of the CX Group.
Automating the onboarding process with applicable technology, solutions and dedicated resources will enable you to service your customers and transact without delay.
The city partners with the National Skills Fund to enable upskilling and placement of young people in employment opportunities in the BPO sector.
Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.
When you create engagements based on empathy, customers feel heard and understood, says Genesys' Pieter van Eyssen.