The next step up from e-commerce, virtual reality commerce ─ or v-commerce ─ will play a critical role in the future of retail in South Africa and the rest of the continent.
The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.
Going online is no longer a nice-to-have, but an essential channel for service delivery, says Tony Nugent, retail principal practice and solution head, Dimension Data.
Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Investing in tech that enables and streamlines remote working has become mandatory, but the next step – stimulating business growth – requires something more, says DVT's Futhi Luthango.
ITWeb CX Summit Executive Dinner
Everlytic, a local provider of smart messaging software and personalised digital content, is launching an integration into Pipedrive to enable businesses to more effectively nurture leads and drive sales.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Universe Direct, SA's largest distributor of refurbished IT equipment, says it is well-placed to meet the demands of the new call centre business entering South Africa.
To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.
The Bangalore-headquartered technology services company is set to invest R10 million in its “global delivery centre” in Johannesburg.
With the advent of social media and increase in broadband connectivity, there are now more channels than ever to engage the customer.
The mobile operator establishes a R5 million fund to further support survivors of gender-based violence.
If an organisation’s customers are not able to buy online, 24 hours a day, they are already buying from its competitors, warns Custodiet’s Steve Jump.