Voice biometrics can help mitigate your risk, says OneVault.
Cyber security leaders must reinvent themselves, says MD of Altron Security.
The company reveals its extended proficiencies as a Sage Intacct Certified Implementation Specialist partner.
1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.
ITWeb CX Summit Executive Dinner
Census 2021 is the first census to introduce digital platforms through the use of online and telephonic data collection platforms.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.
Companies typically have experience gaps in three key areas: the digital gap, the employee gap and the perception gap, says Cameron Beveridge, regional director for southern Africa at SAP.
Through a seven-stage advanced analytics framework, an African bank created a futuristic outcomes-based business model.
The Yeastar Linkus solution enables businesses to keep their distributed workforce connected and maintain business continuity.
Nothing irritates a potential customer more than a site that keeps crashing, says Hayden Sadler, country manager at Infinidat.
Some of the changes we have seen during lockdown in terms of consumers’ willingness and eagerness to interact digitally will be with us as a permanent fixture.