The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.
Despite warnings that it is a breeding ground for predators, new kid on the block TikTok takes South Africa’s social media space by storm.
Blue Turtle Technologies has partnered with EmailTree AI to become the official reseller and implementation partner for Africa.
There is an opportunity during the crisis to innovate and deliver on new loyalty programmes and revenue channels, says LoyaltyPlus.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Logicalis South Africa assisted some clients to move their frontline call centre operations to operate remotely in just one weekend.
ITWeb CX Summit Executive Dinner
Inspire Africa is a customer-first, digitally led programme, says Saartjie Wait, marketing and digital experience director at Westcon-Comstor.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.
Sixty-three percent of respondents expect an increase in customer trust as a result of a strong security culture.
How to optimise your support for maximum customer delight.
Marketing automation enables teams to send highly strategic messaging that immediately engages customers, at scale, says Karyn Strybos, marketing manager at Everlytic
The vehicle manufacturer expands its chatbot-like Web application to SA, to provide an online knowledge base tool for customers.
The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.