SYSTRAN’s neural machine translation technology will help Pangea’s clients to digitally transform the way they interact with their customers in any language.
AI is key to better, faster customer service in the new environment, says Freshworks.
The COVID-19 pandemic has altered the way we do business, likely forever. Despite this, successful businesses understand that the customer experience is more important than ever.
Because agents access the call centre solution using a Web browser, all they need is a stable Internet connection and a laptop.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The citizen engagement platform will be used to assist the Department of Social Development to locate and register early childhood development centres.
ITWeb CX Summit Executive Dinner
The SAP Digital Interconnect group is offering free 30-day trials for a three-month period for two of its services.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A unified communication solution lets you streamline all your communication activities into a single interface.
Metaswitch Networks has certified Atmos, CallCabinet's call compliance and analytics platform.
All stakeholders should be identified, and they should be informed and updated regularly, says Anne-Marie Pretorius, MD of Bizmod Consulting.
The big-four bank deploys its crime-busting artificial intelligence technology, called Manila, to combat fraud and improve risk management processes.
Digital transformation is the use of technology to reimagine and reinvent your core business, says Peter Scheffel, chief digital officer at BBD.
The online event series will hosted by Professor Herman Singh, CEO of Future Advisory, and Paul Ruinaard, regional sales director of Nutanix SSA.