Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
Integrate your communication channels and obtain a competitive advantage in your customer support strategy, says Enghouse Interactive.
South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.
Deliver contextual and effortless experiences at scale.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
With the right CRM tool, companies will be given the opportunity to boost productivity and sales in a flexible and sustainable way, says Michael Bornheim, principal consultant at iOCO.
ITWeb CX Summit Executive Dinner
The citizen engagement platform sees a spike in use, as citizens search for their closest COVID-19 public or private testing stations, or COVID-19 test results.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Euphoria Telecom is playing crucial role in helping local SMEs transition to remote working during the current lockdown, says CTO Nic Laschinger.
SPI, Southern African reseller for Esker, is working with Angulas Aguinaga, a Spanish multinational food company, to automate its order management process.
WebArchitect provides instant access for partners to the latest product and pricing information for Fujitsu’s entire portfolio, from any Internet-enabled device.
Enabling a cloud-native digital transformation journey.
The ITWeb and Freshworks survey aimed at unpacking how SA businesses are integrating AI into their CX strategies, is in its final week.
There has rarely been a time such as this when businesses have to dig deep, fine-tune continuity strategies and bolster engagement with customers, says LoyaltyPlus.