converse360 develops software that enables businesses to intelligently automate interactions with customers.
The solution focuses on a new era of employee and customer workflow experiences.
By digitalising their processes, insurers can empower customers to access their policies, track claims and exercise more self-service options, says Annalie Terblanche, head of product at SilverBridge.
The South African Post Office pins its hopes on a cashless ATM solution to decongest the existing under-pressure social grant payment points.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Identifying the top CX trends with insights from experts and practitioners that can help you win customers for life.
ITWeb CX Summit Executive Dinner
Business can capitalise on the current conversational trend, says Karen Waters, product director at Engage Hub.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Working closely with Samsung, the iOCO team led a smooth transition from the office call centre environment to a work-from-home scenario within 48 hours.
Netsurit replaced all ageing servers and desktops using VMware as the virtualisation platform.
When travel resumes, airlines will need robust technology to get off the ground, according to Dimension Data
The partnership gives Blue Turtle access to a content services platform that integrates, facilitates and automates end-to-end digital transformation.
The company will give clients a complete suite of integrated solutions and services spanning the entire customer journey.
Advanced data analytics makes it possible for insurers to become more proactive in how they engage with customers, says Nelson Camara, go-to-market executive at SilverBridge.