COVID-19 is the most significant change agent for how businesses interact with customers, says Nompumelelo Mokou, customer experience executive at Dimension Data.
Omnichannel customer service has evolved into supporting customers with continuous and connected experiences across channels of their preference.
Smart messaging helps banks immerse their customers in an experience where they feel secure enough to be the drivers of their own financial journeys, says Claudius Van Der Meulen, SVP Europe at Entersekt.
Zenith Systems, the Johannesburg-based African representative of LogPoint, says LogPoint SIEM has been adjudged to deliver the best customer experience in the SIEM industry.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Design thinking is a way of defining a problem, properly unpacking it and then finding new solutions for it.
ITWeb CX Summit Executive Dinner
ITWeb and Freshworks are running a survey to find out how SA firms are integrating AI into their CX strategies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Blue Turtle Technologies' digital solution enables customers to engage and transact using virtual assistants, conversational AI and process automation.
Keyrus implemented Datapult to improve Selpal’s complex relational database model and ensure access to up-to-the-minute client information.
The contact centre is one of the primary touchpoints for building client connections, and cloud is a powerful ally in the war for customers.
Social messaging apps are a fact of life – not just in our personal lives, but for businesses that want to communicate effectively with their customers.
Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.
VMware's Partner Connect programme offers a simplified and flexible mechanism by which partners can engage with the company.