Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce.
While you don't need a formal degree to be a UX designer, an awesome portfolio, to show you know what you're doing, is a must, says DVT's Lizette Spangenberg.
Customer experience continues to be one of the greatest challenges across Africa and the Middle East, at a time when client expectations are the highest they have ever been, says Dimension Data.
Avoid a disorganised, haphazard approach to implementing customer experience strategies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Chatbots can help shift the burden off your contact centre agents and empower your customers to get immediate answers to their questions.
ITWeb CX Summit Executive Dinner
Insurers that have been unable or unwilling to make the move to the cloud will struggle to effectively do business during the lockdown, says Lee Kuyper, COO at SilverBridge.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.
The company implemented the fully orchestrated customer-centric network service and reduced management overheads by 90%.
Mobiz will use the investment to fund expansion as it looks to grow its footprint in the US and Europe.
When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.
Consult with employees to understand internal processes from a front-line perspective, says Karen Waters, product director at Engage Hub.
The company has been recognised as the 2020 Gartner Peer Insights Customers’ Choice for Identity Governance & Administration.