Once overwhelmingly based on volume and long-term projects, the B2B market has recognised the rising prominence of services and customer-centricity, says Rory Twort, Managing Executive of Sales at Axiz.
AI is not reinventing insurance, but it is part of the mix of technologies that is causing a shift in insurance today, says Bill Hoggarth, national sales manager: digital business solutions at Datacentrix.
The tactical use of artificial intelligence to glean deep client insights will enable companies to begin delivering proactive, personalised customer service.
Call centres are looking to allow their staff to operate from home, says 1Stream.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The vast majority of Camsoft’s employees carry their office around with them, allowing them to work whenever and from wherever they choose.
ITWeb CX Summit Executive Dinner
Today's hardware lets customers use their choices better as it's a more project-driven space, and hardware solutions are often looked at during complex problem-solving, says Bridgette Kemp, Business Unit Manager at Axiz.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The self-service capabilities, process automation and streamlining of manual processes that define the CEM platform enable quicker and easier customer interactions, says Tanica van As, Marketing Communications at Intuate Group.
A survey shows customers are placing far more emphasis on perceived value and the need for banks to retain a human touch.
Customers can now find out about Absa's banking services, account information, the nearest ATM, new products and services, how to access mobile wallet and more.
The company is offering customers the use of XC|Frontier at cost price, for six months, to encourage remote working while minimising disruption and increasing security, says Danie de Lange, MD of XContent.
The hybrid model loyalty programme offers the business a faster return on investment, says LoyaltyPlus.
While a significant number of the most critical functions have been recovered, restoration of some systems has been delayed, says Eskom.