There has rarely been a time such as this when businesses have to dig deep, fine-tune continuity strategies and bolster engagement with customers, says LoyaltyPlus.
converse360 develops software that enables businesses to intelligently automate interactions with customers.
TOBi the chatbot provides the mobile operator’s customers with quick and easy access to information during the nationwide lockdown.
The solution focuses on a new era of employee and customer workflow experiences.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
By digitalising their processes, insurers can empower customers to access their policies, track claims and exercise more self-service options, says Annalie Terblanche, head of product at SilverBridge.
ITWeb CX Summit Executive Dinner
The South African Post Office pins its hopes on a cashless ATM solution to decongest the existing under-pressure social grant payment points.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Identifying the top CX trends with insights from experts and practitioners that can help you win customers for life.
Business can capitalise on the current conversational trend, says Karen Waters, product director at Engage Hub.
Working closely with Samsung, the iOCO team led a smooth transition from the office call centre environment to a work-from-home scenario within 48 hours.
Netsurit replaced all ageing servers and desktops using VMware as the virtualisation platform.
When travel resumes, airlines will need robust technology to get off the ground, according to Dimension Data
The partnership gives Blue Turtle access to a content services platform that integrates, facilitates and automates end-to-end digital transformation.