Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.
Whether you're establishing a new help desk or revamping your current processes, this kit provides the answers to your questions.
Lenovo user experience executives believe there are a lot of lessons companies can take from UX and CX to apply in the workplace and improve the day-to-day life of employees universally.
Leveraging AI has improved the client experience, reduced cost and, in some cases, created new products and services, says Quinton Pienaar, Lead: Customer Engagement & Salesforce, PwC South Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The centre comprises an in-house customer relationship management platform, along with analytics and BI, to meet customer requirements.
ITWeb CX Summit Executive Dinner
Lenovo Legion gaming devices have undergone a rebrand and redesign, after listening to "the voice of the customer".
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IsoMetrix focuses on delivering software, powered by Qlik, for health, safety and environmental risk management, says Paul Marketos, director of IsoMetrix.
Four months after opening an office in SA, the firm implements several automation deployments, with plans to strengthen local partnerships.
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
A geographic domain name can be a powerful asset to a business, as it can target different audiences in different territories, says Wayne Diamond, CEO of domains.co.za.
Everest Group has rated HCL as a star performer and a leader in the category.
Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.