Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.
The company is moving to new premises at Parkside, Umhlanga Ridge, in December, as it has outgrown its current facility.
Impacting business initiatives and achieving contact centre goals.
The French SELECT Partner won for its AI-based system that reduces errors and accelerates how support tickets are handled.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The secure payment solutions provider for contact centres expands to SA and signs up its first local reseller, Ninzi-Connect.
ITWeb CX Summit Executive Dinner
Loyalty or rewards programmes are a major revenue generator in the hospitality industry, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies must evolve to provide information and access across a wide range of channels, says Dave Vernon, senior Solutions Consultant (Workforce Optimisation) at Aspect Software.
Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.
Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.
According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.
Forget the old, stoic and immovable ERP: tomorrow's ERPs will be dynamic, smart and follow the user.
The company is leveraging its SmartCare CEM solution to support African telcos to become more customer-centric, efficient and profitable.