Mark Jopling will be responsible for the company's sales strategy and go-to-market execution in EMEA.
The company increases its loyalty metric four years in a row, with a certified Net Promoter Score of 86.6.
Businesses must map the customer journey before they roll-out new channels, says Enghouse Interactive.
With the right software, assets and products in place, both speed and responsiveness can be achieved, says Jane Thomson, MD at EOH Infor Services.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.
ITWeb CX Summit Executive Dinner
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.
The solution features smarter omni-channel automation, streamlined performance insights, improved employee engagement and GDPR compliance capabilities.
Five practical steps to building an engaging user community.
When powered by Nexidia Analytics, NICE Quality Central captures, sorts and scores 100% of agents' interactions on every channel.
The VoxBox is a USB/Bluetooth speaker with a 360-degree, 3m pick-up range, says Gail Holt, MD of Polycom distributor Hardware.com.
Magic's integration solution empowers customers to automate and optimise processes through interoperability with SAP solutions.