With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Adapting to the needs of the digital world has left IT teams relying on complex IT estates to meet rapidly shifting consumer demands, says Dimension Data.
Frictionless security can unlock ironclad customer onboarding for companies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Corporates often do not invest in adoption and change management of their business intelligence projects, says Expeditus.
ITWeb CX Summit Executive Dinner
The reality of operating in today's market is that there are advantages and disadvantages to infrastructure as a service, says Paul McIntyre, CX executive at Elingo.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Thanks to intelligent automation, business has found a mechanised way to deliver a personalised offering, says Ocular Technologies.
After a funding injection, FinChatBot develops a chatbot that will allow telco customers to complete their RICA process online.
Why you should make the switch from spreadsheets to CPQ.
The local economy needs self-starters to foster innovation and create jobs, thereby uplifting people's standard of living, says NuPay.
In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.
Advanced analytics helps companies understand what it is that customers want, and ultimately provides a radar to beat churn, says Gerrit Olivier, CEO of About IT.