Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:30

ACS

Oct 16, 2018

The future of payments with ACS, NuPay, Stratus

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

ACS

26 - 26 July 2026

ITWeb CX Summit Executive Dinner

1:50

ANewSpring

Oct 16, 2018

City Lodge Hotel Group looks to aNewSpring

The group implemented the e-learning solution to accommodate its employees across its 57 properties. [Local rep: New Leaf Technologies]

New Leaf Technologies

01:53

Verint

Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:20

Alteram Solutions

Oct 11, 2018

Call centres are important operational hubs

Call centres offer a virtual functional platform to customers and give companies an opportunity to resolve problems or queries, while creating a positive brand image, says Felleng Kekena, call centre manager at Alteram Solutions.

Alteram Solutions