While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.
The combination creates a powerful platform for the future of customer engagement, transforming how brands connect with customers, the companies say.
Employees must be trained to work with and alongside automation technologies, so they feel empowered, rather than threatened, by their presence, says Aspect.
The company named CallCabinet a 2018 Communications Solutions Product of the Year award winner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Buyers and users must align goals to choose the right solution.
ITWeb CX Summit Executive Dinner
Artificial intelligence is about to disrupt self-service functionality within contact centres, says Mitel.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Five ways SMS can drive more profitable customer engagement.
Robotic process automation will make waves in the insurance market, offering cost savings, efficiencies and improved risk management.
During the past financial year, all the big banks processed hundreds of billions of rands through digital platforms.
The medical dispensing unit aims to cut patient waiting times in healthcare facilities to less than five minutes.
Government enhances the level of engagement between the public and councillors by making its communications tool accessible via the social media app as well as USSD.
African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.