The studio is aimed at helping Accenture Interactive's clients to design digital products and services to meet customer requirements.
To turn the customer experience vision into reality, Gartner advises leaders to dispel three myths around the approach in general.
Voice authentication is fast emerging as one of the most secure, yet simple, ways to identify an individual.
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
It may seem a contradiction in terms to use robotics to improve your customer service; after all, people want to deal with people. But it's being done and it's changing banking's entire client onboarding journey.
ITWeb CX Summit Executive Dinner
ChannelCenter's marketplace feature provides customers with a comprehensive database of products along with specs for comparison purposes.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.
With social data becoming more available to BI teams, companies are now able to dig into the psychology of the customer.
Azuka's range of cloud solutions help businesses transition to the cloud efficiently and cost-effectively.
PSD2 SCA requirements will be implemented soon, but a lack of direction is making balancing security and the customer experience difficult, says Aspect.
Businesses should automate systems that deal with client account issues, and take a proactive approach to customer service, says Frik van der Westhuizen, Marketing Director at LoyaltyPlus.
Most enterprises focus on the customer experience as a key driver of their digital transformation strategy, but the employee experience is just as important.