Forget the old, stoic and immovable ERP: tomorrow's ERPs will be dynamic, smart and follow the user.
The company is leveraging its SmartCare CEM solution to support African telcos to become more customer-centric, efficient and profitable.
Mark Jopling will be responsible for the company's sales strategy and go-to-market execution in EMEA.
The company increases its loyalty metric four years in a row, with a certified Net Promoter Score of 86.6.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses must map the customer journey before they roll-out new channels, says Enghouse Interactive.
ITWeb CX Summit Executive Dinner
With the right software, assets and products in place, both speed and responsiveness can be achieved, says Jane Thomson, MD at EOH Infor Services.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
It's time for the channel to re-ignite trust by adding true value to the end-user experience to develop better relationships across the board.
A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.
The solution features smarter omni-channel automation, streamlined performance insights, improved employee engagement and GDPR compliance capabilities.
Five practical steps to building an engaging user community.