MTN digital services providers must implement business rules on all services offered to MTN customers with effect from 1 July.
The online platform takes time to recognise the local companies that have used it to help their businesses.
It has made available a new API for its PureCloud platform that facilitates compliance with the European Union General Data Protection Regulation.
Workforce management is critical to an organisation's success, says NICE.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The role and function of the contact centre in the modern enterprise has evolved, says Pivotal Data.
ITWeb CX Summit Executive Dinner
A single view of the customer requires a willingness to change from proprietary methodologies to ones built on open standards.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company won silver at the 2018 Contactcenterworld.com EMEA Top Ranking Performers Awards Gala.
It has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Centre Infrastructure, Worldwide, for the tenth consecutive time.
Embracing enterprise content management and business process automation to improve efficiency, streamline compliance and drive higher employee engagement.
The Omnia Group divisions implemented Microsoft Dynamics 365, Skype for Business, Microsoft Azure, Power BI, and more than 3 000 Microsoft Office 365 seats.
SA is far ahead of its peers in terms of digital uptake, but has squandered much of that lead through an apathetic attitude, says Dell EMC SA's Doug Woolley.
A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.