The firm's new smart tech aim to improve each of the retail touch points: consumer, store, workforce, supplier and supply chain management.
Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.
When customers' digital performance suffers, business performance is impacted, resulting in loss of sales and revenue, says Riverbed.
Customer experience has to be at the epicentre of an organisation's DNA.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Dimension Data's business transformation journey includes attracting diverse audiences.
ITWeb CX Summit Executive Dinner
Suppliers argue that it is the duty of the consumer to read the T&Cs, says Sergio dos Santos, candidate attorney at Webber Wentzel.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.
In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.
The local services platform is now running over 600 service categories on its portal.
Making sense of data to reveal customer satisfaction levels.
Contact centres need the agility to adapt to the new ways of customer engagement.
It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.