Businesses must not lose sight of their employees as they rush towards digital transformation, Stephen Ball, senior VP of Aspect Software.
ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.
The company has integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.
The second annual Aspect Agent Experience Index survey shows 45% of young millennial/GenZ customer service agents are leaving their current jobs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Chatbots present an opportunity for businesses to understand customers' problems and handle their queries in a language understood by the user.
ITWeb CX Summit Executive Dinner
With no coding required, marketing professionals can design USSD-based mobile communication services for a variety of uses.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
It won the 2018 Best Cloud Computing IT Project Platinum Contact Centre Award during the ninth Platinum Contact Centre Awards gala held on 28 June in Madrid.
The survey analyses cloud contact centre trends, forecasts and predictions across five African countries.
AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.
Businesses that do not improve their CX strategies will lose customers and revenue, says Genesys.
Webhelp partners with not-for-profit organisation Harambee to boost business process outsourcing skills in the country.
Pivotal Data took over the PureConnect support role for IntegriSure in 2015 and assisted with a number of upgrade projects.