A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.
The Service Provider Program addresses the long-term shift in the way customers are moving from a product-centric approach to IT as a service.
Customer service has gone digital and with it customer expectations have changed, says 1Stream.
The IBM content services and transformation business partner will be at the Gauteng event to demonstrate how automation can bring value to customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
If you want to gain and keep a competitive advantage, a reliable and innovative communications platform as a service is what you need, says CM.
ITWeb CX Summit Executive Dinner
The pressure is on to create powerful customer experiences at every touch point, says Nashua.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
LoyaltyPlus first developed AgriBonus in 1998, and it now has 45 000 commercial farmers and 60 000 part-time, generating its income primarily from third-party partners.
The Johannesburg event will take place on 17 July, at The Forum, in Bryanston.
In a world where human speaks to machine and vice versa, we are forced to relearn our cultural familiarities, says Pommie Lutchman, CEO at Ocular.
Gartner names Enghouse Interactive a top challenger in its latest Magic Quadrant for Contact Center Infrastructure 2018.
Traditional insurers are now exploring the potential of bots to offer customers a better user experience.
Genesys is hosting a free 60-minute global Webinar on 20 June to discuss the limitations and risks associated with outdated contact centre platforms.