The customer experience is best when it's up close and personal.
Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.
Worldwide CRM software revenue amounted to $39.5 billion in 2017, overtaking database management systems at $36.8 billion.
It is ultimately the delivery of superior customer experience that will differentiate a business from its competitors and deliver a strategic advantage, says Prince Mashayahanya, Product Manager Pivotal Data.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The acquisition was driven by Mint Group's strategic imperative to further broaden its reach and strengthen its competitive stance.
ITWeb CX Summit Executive Dinner
This is intended to help customers accelerate digital innovation and create new business value.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Insurers who use mobile technologies to create a more integrated omni-channel environment will be better positioned to benefit from the growth of mobile, says Silverbridge.
Open source platform Liferay is pushing forward with its vision to develop the leading digital experience platform for enterprise customers, says Jumping Bean.
Humans and bots must co-exist in the workplace to create a seamless, connected customer experience, says Verint Systems.
The operator responds to the increase by opening a specialist Social Media Command Centre in Cape Town.
It ultimately helps businesses grow by building a relationship with their customers that, in turn, creates loyalty and customer retention, says Lorge.
The retailer experiences a delay in making hardware repairs to its system, resulting in an outage of services.