Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.
From good to great.
With CM Customer Contact, companies can communicate with all customers on all channels via one dashboard, CM says.
Spending on cognitive and artificial intelligence systems in the Middle East and Africa will undergo a sustained period of growth.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Tracker's Mojapela Makau told the ITWeb Digital Economy 2017 summit how the digital revolution has changed customer expectations.
ITWeb CX Summit Executive Dinner
The customer experience is a central theme for contact centre trends in 2018.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.
Analytics is key for organisations seeking to take customer service to new heights, by delivering an overarching 'experience' to the consumer.
Smartz Chat is a world first to have real-time interactive communication on multiple media platforms such as Facebook, Twitter, Webchat, e-mail and SMS, says Azuka.
Chatbots in medicine are becoming widely adopted, says Ebrahim Dinat, COO at Ocular Technologies.
This new breed of professional must orchestrate the interaction between a business and its partners, internal and external, to ensure value is created.
Four ways to create greater business value in the eyes of customers.