Delivering superior customer experience demands digitally driven and super-personalised interactions, says WNS SA.
The imposter voice bank, to be shared across local contact centres, is aimed at combating contact centre fraud.
Local consumers prefer to resolve their basic banking issues via digital channels.
Agent engagement is key to unlocking client happiness, says Ebrahim Dinat, COO of Ocular Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The technology advancements work congruently in the retail environment.
ITWeb CX Summit Executive Dinner
The new app features in-app messaging and calling features to ease communication between car buyers and dealers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
No single company can exist without the support of its buyers and therefore retaining existing customer and attracting new ones is vital to company growth, says WNS SA.
Kyocera Document Solutions South Africa says it will be using the spare part distribution element of the Service Parts Logistics business in the Sub-Saharan region.
The Go Review app interfaces with an in-store customer feedback tool that allows customers to leave a review after visiting a restaurant or hotel.
The company has implemented the technologies to automate client onboarding and banking operations.
A customer-centric approach and staff engagement will be among new Jasco Enterprise MD Anneke Grond's top priorities.
Companies must gear up to deliver the level of customer experience today's demanding consumers expect, says Dean Mollett, consulting systems engineer at Avaya.