Companies must gear up to deliver the level of customer experience today's demanding consumers expect, says Dean Mollett, consulting systems engineer at Avaya.
Digital service management is the help desk of the future; it's proactive and it's smart, says Chris Volschenk, CEO of StorTech.
The Jabra Biz 2400 II, available from Westcon-Comstor, cancels noise, provides comfort and gives some ear protection to the user.
Talksure's Magdalene Chetty won Best Contact Centre Trainer Professional at the 2017 South African BPO & Contact Centre Industry Awards.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The suite of cloud-based unified communications and contact centre services is powered by Avaya.
ITWeb CX Summit Executive Dinner
South Africa makes its mark as a contact centre host.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Don't throw the phone away yet, advises Ocular Technologies COO Ebrahim Dinat.
Sage Live gives businesses one source of information across the front- and back-office, says Sage.
Companies have access to data that can predict buyer behaviour, buying patterns and online personae, says Lenore Kerrigan, country sales director of OpenText Africa.
Some of Avaya's competitors have been promoting their own "fake news" stories with claims that Avaya is ending support for the CS1000, the company says.
Infobip chat-based 2-Way lets support staff simultaneously manage seven chats in the same amount of time it would take them to manage one call.
Emerge Queue helped the company create a Customer Feedback Unit which won?'Best Kaizen Idea' at the Toyota `Best in Town' Awards.