Training call centre workers will be one of the focus areas for the Symbiosis Innovation and Accelerator Centre now open in Atlantis.
Strategix details how to automate customer experience and keep both clients and stakeholders happy.
Avaya customers need not feel obligated to stay with on-premises Avaya solutions that will inevitably lead to additional costs, says Ocular Technologies.
The city dedicates billing days to remedy lingering issues caused by its chaotic billing system.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
It has entered into a Plan Support Agreement with holders of over 50% of its first lien debt, including certain members of the Ad Hoc Group of First Lien Creditors.
ITWeb CX Summit Executive Dinner
Inovo details some basics you can examine to ensure that you have a good foundation for improved CX.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Shoprite has enlisted Emerge Queue as its customer journey management partner at its Golden Acre store, specifically the Money Market section.
The industry has taken the front seat in the adoption of IBM's cognitive computing system, with Multichoice currently testing the technology.
Phonatics' Freemate DH026 headset is fully functional on all UC platforms and perfectly compatible with Microsoft Lync.
CM looks at some of the opportunities for you to get the most out of this channel from a South African context.
It has implemented Integrity's Loyalty Functionality loyalty programme as well as Integrity's Payroll & HR software.
Australian start-up Stackla is a user-generated content platform that puts customer stories at the heart of brand marketing.