The immediacy of retail means it's the perfect place to monitor customer experience and introduce improvements.
Enghouse Interactive - Presence?will sponsor the sixth edition of?Customer Experience Management Africa Summit,?in conjunction with its partner?INOVO.
Dealing with clients via virtual reality provides a more memorable experience.
Ebrahim Dinat, COO of Ocular Technologies, asks if agents are satisfied in an environment where virtual customer assistants are used.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Most referral systems are not based on objective information, and are often linked to the same back-end services.
ITWeb CX Summit Executive Dinner
The companies offer the hospitality group's most valued clients free or discounted subscription to video-on-demand solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Orange Business Services will provide network and contact centre services for the ride-hailing company in the MENA region.
An effective enterprise asset management strategy is built on visibility into the whole enterprise, says Softworx.
Wanatel offers a predictive dialer solution with advanced VOIP technology.
INOVO offers a wide range of services, technology and insight to assist companies to conceptualise and implement customer-centric strategies.
The onboarding process is your first opportunity to impress that customer with your thoroughness and professionalism.
The contact centre environment needs a global workforce management solution to be flexible, says Ocular COO Ebrahim Dinat.