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Discover, Sun bring VOD to customers

The companies offer the hospitality group's most valued clients free or discounted subscription to video-on-demand solutions.

Kgaogelo Letsebe

CEM Summit Africa

CEM Summit Africa talks personalisation

Enghouse Interactive - Presence?will sponsor the sixth edition of?Customer Experience Management Africa Summit,?in conjunction with its partner?INOVO.

Enghouse Interactive - Presence

Retail Technology

Intensifying reality for customers

Dealing with clients via virtual reality provides a more memorable experience.

Ocular Technologies

Viewpoint: Agent and bot are better together

Ebrahim Dinat, COO of Ocular Technologies, asks if agents are satisfied in an environment where virtual customer assistants are used.

Bursting the bubble

Most referral systems are not based on objective information, and are often linked to the same back-end services.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Orange Business Services

Careem goes with Orange

Orange Business Services will provide network and contact centre services for the ride-hailing company in the MENA region.

Sibahle Malinga

21 - 21 September 2026

ITWeb CX Summit Executive Dinner

Enterprise Asset Management

The power of data, tech in facilities management

An effective enterprise asset management strategy is built on visibility into the whole enterprise, says Softworx.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Onsite Auto Dialer

VOIP solutions help improve sales

Wanatel offers a predictive dialer solution with advanced VOIP technology.

Omni-channel strategy

Best practice customer experience: orchestrating the contact centre

INOVO offers a wide range of services, technology and insight to assist companies to conceptualise and implement customer-centric strategies.

5 best practices for onboarding new customers

5 best practices for onboarding new customers

The onboarding process is your first opportunity to impress that customer with your thoroughness and professionalism.

Ocular Technologies

Viewpoint: WFM tools address future business scenarios

The contact centre environment needs a global workforce management solution to be flexible, says Ocular COO Ebrahim Dinat.

In the era of immediacy, time is a premium commodity

In the era of immediacy, time is a premium commodity

Selling the gift of time alongside your premium product or service is a priceless value-add, says Ebrahim Dinat, COO at Ocular Technologies.

Ocular Technologies

Digital platforms

Intelligent digital platforms are transforming marketing

Effective Intelligence can help you really hear what your customers have to say, says Julian Ardagh, its CEO.

Effective Intelligence

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