By using this breadth and depth of data, companies can design, manage and innovate loyalty programs on an ongoing basis, says Grapevine Interactive.
Swarm has developed a newer mobile loyalty and customer marketing application following investment from DTH.
Insurers must continually innovate and develop products more in line with the needs of their customers, says Kelly Preston, data analytics manager at SilverBridge.
Financial Services Providers are realising the importance of using technology to digitally transform and are eager to learn more, says Mint Group CEO Carel du Toit.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Datacentrix will focus strongly on its delivery of ISP-agnostic technology at the upcoming Cisco Connect from 5 to 7 March 2017.
ITWeb CX Summit Executive Dinner
For the fifth consecutive year, the bank has been voted SA's best bank in the South African Customer Satisfaction Index.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Presence Widgets module allows for the generation of customisable views of contact centre performance and productivity metrics.
Centralising decision-making and using analytics to predict the optimal outcome, can ensure that customers receive a consistent experience, says SAS.
It aims to ?enrich its workforce optimisation product offering with the acquisition.
It was named a leader in Gartner's 2017 Magic Quadrant for Customer Communications Management Software.
As the budget bites, it's time to show your customers some love, writes TransUnion Africa CEO Lee Naik.
The company has been selected as one of Internet Telephony magazine's 2017 Products of the Year.