It has increased agility in application management and monitoring to drive speed in DevOps.
Mobile security threats are increasingly sophisticated and particularly dangerous as shoppers head online over the festive season.
It has added System-X and ThinkServer authorised parts and upgrades to its portfolio as channel for Africa and the Middle East.
Chatbots funnel and streamline conversations, making contact centres more efficient and responsive, says?Danny Drew, MD of Avaya SA.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The rapid increase in data collected through the policy management system is enabling RubiBlue to diversify into the data sector.
ITWeb CX Summit Executive Dinner
If customer-centricity is at the heart of the organisation's digital strategy, success is assured, says Daniel Robus, Oracle channel director at Britehouse.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Xerox ConnectKey app delivers enhancements for Xerox MFPs, and reduces costs, increases productivity and improves efficiencies. [Local rep: Bytes Document Solutions]
Effective Intelligence believes that it's simply not sufficient to focus on exposing, collecting, storing and sharing data - it's what you do with it that counts.
Onsoft?has a team of ITIL qualified consultants that can help you select the correct solution that best suits your requirements.
The company has introduced a mobile softphone that allow users to make and receive calls using the Vox network.
Britehouse Digital Productivity specialises in providing solutions to make your people more productive by helping them make sense of the chaos of big enterprise content.
The service call centre will manage all Defy and Grundig's after sales support and consumer queries.