Customer interaction?happens in real-time, and is critical it can be in defining your relationship with an organisation.
The Global Expo Botswana is expected to attract thousands of exhibitors and attendees over its four-day duration from 23-26 November.
Praveen Govender will lead the formulation and execution of Dark Fibre Africa's sales strategy.
New methods of remaining in touch with customers have changed the way companies run their contact centres, says EOH Technology Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Aspect Via received a 2016 Ventana Research Technology Innovation Award ?for customer excellence.
ITWeb CX Summit Executive Dinner
Insurance leaders can gain a sustainable competitive advantage by making the transformation to digitised processes, says Kofax.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
For both marketing and the contact centre, the social platform is the ideal stage to enhance customer engagement, says Ocular Technologies.
It to acquire Foolproof along with its two wholly-owned subsidiary companies in UK and one wholly-owned subsidiary company in Singapore for an undisclosed sum.
Gamification is becoming the means through which companies are managing their service levels in a digital world, says Richard Firth, CEO of MIP Holdings.
Design thinking is a vital tool for the fourth industrial revolution.
The Net Promoter Score score of 83.5 ranks among the top 1% of Satmetrix audited scores across consumer and enterprise businesses.
The company has been nominated as a Fast Growth Company finalist, and CEO Quinton Pienaar was named a Top Performing Entrepreneur finalist.