Customer Experience, followed by cost reduction, is the foremost reason for offering self-assisted channels in the contact?centre?environment, says INOVO.
With service centres in Johannesburg, Cape Town, Durban, Port Elizabeth and Bloemfontein, Rectron will provide before, during and after-sales service.
Companies should be up to date on new ways to interact with their customers, says Henry McCracken, regional sales director for Aspect Software.
There is still plenty lost in translation in the relationship between the CMO and CIO, writes TransUnion Africa CEO Lee Naik.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The global digital customer relationship management company launches its business locally.
ITWeb CX Summit Executive Dinner
Zensar's Robotics Process Automation will enable the South African financial services group to enhance customer services.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
DSG has created a customer Web site interface and customer care portal, establishing a loyalty data warehouse.
The XContent customer-facing cloud experience portal will take to the Net on 16 February.
A multi-disciplinary approach combining research, analytics and strategy is recommended to identify, understand and optimise customer opportunities, says Gary Stocks, head of knowledge at BSG.?
Aspect Software announced today that it was making Aspect Mila available on leading workforce collaboration and messaging platforms such as Slack.
IOT is changing the business environment by creating an amplified view of the business and facilitating smarter decision-making, experts say.
Businesses are re-thinking their growth and customer relationship management strategies, says a Maximizer report.