The acquisition furthers Enghouse's goal to build its global business with expansion into Spain, South Africa, Colombia, Mexico and Brazil.
Next-generation technologies such as wearable tech and the Internet of everything are expected to accelerate workers' efficiency and productivity, says Samsung Enterprise Mobility.
Organisations are struggling to deliver effective digital customer experiences, says Experian.
The customer is king, and a single view of the customer is where the magic happens.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company unveils Watson Virtual Agent, a cognitive computing technology, in a bid to tap into the growing chatbot market.
ITWeb CX Summit Executive Dinner
Education institution contact centres should be embracing technology to offer the best support and customer experience for students, says Jed Hewson, co-founder and Joint CEO of 1Stream.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Most bots are not ready to handle the complexities of conversation and still depend on human intervention to succeed, say analysts.
The disparity between an archaic customer engagement platform and a modern customer can spell disaster for a brand.
Ocular's channel partner company has won the Frost & Sullivan 2016 Global Workforce Optimisation Solutions Company of the Year Award.
A Samsung infographic gives you quick insight into the wearables you can expect employees to bring into the office soon.
These enable the bank to see how customers use and consume mobile and digital services, in real-time.
MTN's new partner programme aims to harness the best technologies to jointly go to market with solutions and services that meet changing market needs.