Adlam satisfied with Preactor 400 APS

Two years after the nCoded Solutions implementation, Adlam Engineering reports customer service improvements of 20% and throughput improvements of 22%. ?

Ncoded Solutions

4:50

Customer experience

Oct 6, 2016

Customer experience key to growth

Small companies often achieve success because they forge close relationships with their clients, says Mark McCallum, CTO and director and head of Global Services Africa at Orange Business Services.

Orange Business Services

2:30

Sporting Club of Benoni Independiente

Oct 5, 2016

Infusing business skills through sport

Ocular Technologies has since 2014 been financially supporting a six-year old sport club located in the heart of Benoni.

Customer experience should be a two-way street

Successful platforms are starting to provide functionality that lets both parties rate the other, ensuring each party receives the quality of service required, says?Bruce von Maltitz, co-founder 1Stream.

1stream

1:00

Qmatic customer experience solutions

Sept 30, 2016

Capitec wins Qmatic award

It was given the Qmatic Customer Journey Management Innovation award at the Great Experience conference in Barcelona, Spain.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

0:50

Qmatic customer experience solutions

Sept 28, 2016

Emerge Queue named best performing Qmatic partner

It won the award for the best performing Qmatic partner 2015-2016 at the Great Experience conference.

Emerge Queue

28 - 28 July 2026

ITWeb CX Summit Executive Dinner

2:40

Web hosting service

Sept 27, 2016

Hetzner's quest for service excellence

The company is passionate about offering you the best Web hosting service and support, day and night.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

5:00

Daniel turtledove

Sept 26, 2016

CRM meets machine learning - and flies

The CRM of today allows for a complete digital transformation to optimise customer sales, service and efficiency and minimise paperwork, forms and standing in lines, says EOH.

EOH: A Microsoft Partner

0:20

Cloud

Sept 26, 2016

Helping you deliver a more intelligent customer experience

For two decades, Interactive Intelligence has been creating some of the most innovative business communications technology anywhere.

Interactive Intelligence

3:20

Online Interaction Recording survey

Sept 23, 2016

Survey reveals many benefits of call recording

With businesses becoming ever more customer-centric, there is a growing need to capture customer interactions in a contact centre and analyse them to reveal business insights.

Suzanne Franco

3:30

Bringing BYOD into the contact centre environment

Sept 23, 2016

Can BYOD sharpen the line between work and home?

Introducing BYOD into the contact centre environment has proven to have a positive impact on engagement, says Stephen Ball,?Senior Vice President of Europe and Africa at Aspect Software.

Aspect Software

2:30

The Aspect Agent Experience Study

Sept 22, 2016

New ways to reimagine the agent experience

Aspect Software has released the findings of a new study that found that consumer-like software tools make happier, more productive customer service agents.

Viewpoint: Contact centres can learn from Pokémon GO

Many businesses have found ways to increase engagement with customers by leveraging the popularity of Pok mon GO, says Ocular Technologies.

Ebrahim Dinat

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