Effective Intelligence offers customer profiles to help you tightly define your target audiences to qualified buyers to drive your customer acquisition strategies.
The aim of the update is to lower costs and improve contact centre efficiency for midsized businesses, the company says.
Version 10.2 brings contact centre users improved monitoring and proactive detection and resolution of incidents.
Soft-drinks beverages supplier has deployed Magic xpi as the central enterprise application integration solution for its business units in Europe and the UK.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya helps companies transform their communications from a traditional commodity to a critical digital asset, says?Brett Butler, corporate consulting engineer at Avaya.
ITWeb CX Summit Executive Dinner
The CIO Council SA asked CEOs what their expectations were regarding technology and the CIO.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Strong customer relationships and a quality product offering will form the foundation of its business strategy in 2017, the company said.
In order to shorten waiting times and improve efficiency, Qmatic has developed solutions for better management of the customer journey and customer flows.
Customers want to communicate using mobile messaging apps, says Pypestream.
Carel du Toit has been named one of 10 IT Personality of the Year finalists for 2016.
The app offers cradle to grave call management, incorporates full stock management with scan in and -out ability, and provides electronic proof of delivery.
For customer to realise the full value of innovation they need to adopt new rules and let go of old ways, says TMARA.