The future of customer experience is here
Creating digital, monetised ecosystems around the customer could cover the costs of the core service.
The award recognises companies that centre their existence on a deep commitment to exceeding customer expectations.
Providing professional recordings of all unified communications in a call centre is a top priority.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The IX Real-Time 2016 platform from Effective Intelligence supports real-time analytics and automated decisioning.
ITWeb CX Summit Executive Dinner
To support rapidly changing customer expectations, contact centres must begin to employ non-voice modes of interaction, says Interactive Intelligence.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Brands that invest in customer experience management expect to see an 11% increase in revenue.
The ideal solution to deal with a call backlog is to turn on a queue optimiser, says Ocular Technologies.
Chatbots are the next customer engagement platform.
Truly great customer service is influenced by the top level and the culture that they enable to exist within the company, says Kyocera Document Solutions South Africa.
Ovum reports that 74% of consumers today use three or more channels when seeking customer care.
The market growth is being driven by the shift of almost all aspects of business to a digital environment, says INOVO.