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Bytes People Solutions, Lithium Technologies join forces

The collaboration aims to manage customer engagement across Bytes People Solutions' multiple social channels.
Sibahle Malinga
1:40
Ocular Technologies
Jul 25, 2016

A new era in customer experience: event

Ocular Technologies and ITWeb recently hosted an event to share insight about solutions to address complex customer experience problems.

Ocular Technologies
6:00
Digital transformation in the contact centre
Jul 21, 2016

Leading digital transformation in your contact centre

Presence Technology lists four basis steps to perform the digital transformation in the contact centre.

Enghouse Interactive - Presence
2:20
Ocular Technologies
Jul 18, 2016

Bots set to change customer service

Intelligent and automated messaging - driven by bots - has the potential to transform the way companies reach their customers, says Ocular Technologies.

Regina Pazvakavambwa
3:00
TrueSight Capacity Optimization
Jul 18, 2016

inContact deploys BMC's TrueSight

TrueSight Capacity Optimization has given inContact the right mix of predictability and agility.

BMC Software
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:30
Ambit's business strategy
Jul 18, 2016

Turning contact centre data into actionable intelligence

A data-driven approach touches every aspect of how Ambit Energy manages its business operations and customer relationships.

Interactive Intelligence
28 - 28 July 2026

ITWeb CX Summit Executive Dinner

3:10
Personalisation
Jul 11, 2016

Personalisation, analytics to change call centres

If applied effectively, analytics will revolutionise the future of customer experience and differentiate services from competitors, says Dimension Data.

Regina Pazvakavambwa
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

5:20
Chatbots in customer service
Jul 7, 2016

Why the future is bright for chatbots in customer service

Despite shortcomings of some initial offerings to market, chatbots have the potential to enhance the customer experience for brands, says Stephen Ball, SVP of Europe and Africa, Aspect Software.

Aspect Software
2:30
Corruption Watch
Jul 7, 2016

Sage CRM empowers Corruption Watch to fight crime

Following the implementation of Sage CRM, the NGO has substantially boosted the number of reports it receives from 40 to 80 per week.

Sage Enterprise
1:20
APC by Schneider Electric iRewards Program
Jun 28, 2016

Schneider Electric launches new channel loyalty programme

Its "APC by Schneider Electric iRewards Program" is designed to reward reseller companies as a whole.

APC by Schneider Electric
2:40
Contact centre for 2020
Jun 27, 2016

2020 vision: channelling communication dynamism

To prepare your contact centre for 2020, he points out, means looking in earnest at the trends shaping our social world, says Ocular Technologies.

Ocular Technologies
2:20
Quality assurance
Jun 17, 2016

Viewpoint: Quality assurance: It's all about consistency

A consistent quality assurance process leads to the achievement of a critical contact centre goal - workforce optimisation, says Ocular Technologies.

Ebrahim Dinat
3:10
Ebrahim Dinat
Jun 15, 2016

Business enters new era in customer experience

Companies are looking for ways to improve customer experience and change the customer conversation.

Charmaine Shangase
 
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